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Trading Places International complaints

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25510 Commercentre Drive, Suite 100
Lake Forest, CA 92630 | Get Directions

(800) 365-1048

http://www.tradingplaces.com

Monday-Friday 7:00am to 6:00pm PST; Saturday 8:30am to 4:30pm; closed Sunday.

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Trading Places International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Trading Places International

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2/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

I am writing this complaint with assertiveness and passion against Great Destinations, the timeshare company that my family has unfortunately invested in. Despite reaching out numerous times with complaints about their service, we have regrettably been ignored. In the meantime, we are continuously receiving bills for the upcoming year, adding insult to injury. We demand an immediate refund and cancellation of our timeshare agreement with Great Destinations. Our experience with Great Destinations has been abysmal. Not only have they failed to address our complaints, they have also been unresponsive to our inquiries. Their lack of accountability and transparency is unacceptable and unprofessional. We invested in this timeshare with Great Destinations with the expectation of receiving quality service and a stress-free vacation experience. However, our experience has been far from what was promised. We have had to endure terrible customer service, deceitful marketing tactics, and a complete lack of transparency. Given the circumstances, we implore the Business Consumer Alliance to review our complaint and assist us in resolving this matter immediately. We refuse to continue paying for a service that has been nothing but a burden and a source of frustration for our family. We are counting on your support to ensure that our rights as consumers are protected and that we receive the refund and cancellation that we are entitled to. Resolution Sought Complete termination and refund

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