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Trane/American Standard Residential HVAC complaints

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P.O. Box 4419
Bridgeton, MO 63044 | Get Directions

(800) 945-5884

http://www.irco.com

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Total Amount in Dispute:
$5,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Trane/American Standard Residential HVAC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Trane/American Standard Residential HVAC

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11/25/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

10/2/2024

I have an OXBOX Trane product, which was purchased 2 years in March 18 2022. Request the service company to submit a warranty for the heating/cooling system. The part of the coral is the piece that is bad and on back order since August 2024. We made several attempts contacting the local Trane Dealer parts company - D& L on Freedom Dr Charlotte NC.. We used a local contractor who is suppose to handle repairing the cioral. We were advised the part will not be in stock until November. Myself and spouse both have Chronic lung issues. We are getting sick with re occurring bronchitis. We've made several trips to the doctor and hospital. We've accumulated a mass number of doctors & Hodpital bill. We were advised we could not use the warranty because time has expired. Why should we be responsible for a product that should not have been sold with not being able to obtain parts for a huge asset to my home. that I can not use. I've reached out to TRANE customer service and get only response is they've received the on line request, Was advised a representative will be contacting us. Have not received a response. This type of business is not good for someone who has invested in their home. Resolution Sought Make arrangements to replace the system or get my money back so I can get a more reliable system that will not jeopardize our Health.

Company Response

11/13/2024

Thank you for contacting Trane Technologies Residential HVAC Consumer Relations ("Trane") serving Trane, American Standard, Ameristar, RunTru, and Oxbox brands. Due to a nationwide material shortage affecting many industries, including HVAC manufacturing, we are experiencing higher-than-anticipated shortages of both parts and equipment. Unfortunately, we are unable to improve the expected ship date for these requests because we lack the necessary components. We are fulfilling pending orders as quickly as we receive the materials. To be able to try and locate the part needed to complete your repair we will need some additional information: • Serial/Model number of the Trane equipment • Servicing dealer's name and their contact information • Order Confirmation Number (8-digit code beginning with a 1 or 2) • Part number that was order (3 letters followed by 5 numbers) Once this information has been provided, I can determine how best to assist you. Any further questions can be directed to the agent handling this case at 1-800-945-5884 or [email protected]. Thank you. Sincerely, Erin Donovan Team Leader Consumer Relations Residential HVAC & HVAC Supply Trane Technologies

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