Find a reputable business?

Complaints and Resolutions

Trans Auto Part complaints

Read Complaints File Complaint View Full Report

4655 Hilton Avenue
Columbus, OH 43228 | Get Directions

(888) 288-1213

http://www.transautopart.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,505.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Trans Auto Part closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Trans Auto Part

Sort by

2/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,504.97 Amount Settled: $0.00

Customer Complaint

2/5/2024

Called Tran Auto Parts on the 19 Dec 23 to make sure they received the money wire to there bank Fifth Third Bank they said that they got it after that I couldn't get back in touch. My Bank called them they return the call to me about the 22 Dec 23 and didn't hear anything else from them , I've been calling them everyday until now they still don't return my phone calls. Resolution Sought I want my money back.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile