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Transchicago Truck Group complaints

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776 North York Street
Elmhurst, IL 60126-1356 | Get Directions

(630) 279-0600

http://www.transchicago.com

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Transchicago Truck Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Transchicago Truck Group

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7/7/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

6/28/2021

I dropped my tractor trailer off to catch a plane from Chicago to Dallas. Me and my girlfriend had to pick up a rental truck while our truck was in the shop. it took nearly 2 weeks. we're from Philadelphia so we had no choice but leave some of our belongings in the truck that we couldn't take on the plane upon picking up the truck nearly 150 dollars worth of merchandise was stolen including tools iphone accessories , food and medications my girlfriend left behind. I been trying to resolve this with the supervisor and G.M. however they both showed no care at all. And only responded once I posted about my experience on their Google profile. Resolution Sought I would like to be reimbursed $150.00 for their mechanic stealing and tampering without belongings.

Company Response

6/30/2021

Mr. Houser, a driver for Prime Express, brought this truck into our Elmhurst IL Service department on Friday June 11. An estimate was given to Marko, the owner of Prime Express located in Evanston IL. Marko declined the repairs stating he would have the work done elsewhere. Marko came to our business on Tuesday June 15 and paid for the diagnosis of the truck. He was taken to the truck in our secure lot by one of our porters, and left with it. Nothing was mentioned to our Service staff or porter about vandalism or missing items inside the vehicle upon entering. We did not have the truck for two weeks as Mr. Houser is stating, we in fact had it for less than four days in our secure lot. Our Service manager Chad Shaw spoke to Mr. Houser earlier this week and Mr. Houser claimed that his food and water bottles were all opened and partially consumed and that his girlfriend’s pills were strewn around the cab; also that someone went through their belongings, opened a sealed box, and stole a few small items. Chad then contacted Marko to inform him of his conversation with Mr. Houser, and Marko stated that he took the truck to another Service shop in Crestwood IL to complete the repairs after removing it from our lot, where the truck then remained until Mr. Houser returned to pick it up.

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