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Transitowne Jeep Chrysler Dodge RAM complaints

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2989 Transit Road
Elma, NY 14059-9691 | Get Directions

(716) 324-5019

https://www.transitownewestsen...

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Total Amount in Dispute:
$22,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Transitowne Jeep Chrysler Dodge RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Transitowne Jeep Chrysler Dodge RAM

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11/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $22,000.00 Amount Settled: $0.00

Customer Complaint

10/25/2021

Lemon law an on Vehicle. Owned less then 2 months Make Jeep - Model grand Cherokee - Year 2014. Over heating an claimed it needs new head gasket both. Has been In the dealership shop for 6 out of the 8 weeks of ownership. Currently still paying on it. Resolution Sought Would like the vehicle to be bought back an my payments returned in full.

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