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Transteck Inc. Of Lancaster complaints

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1675 Rohrerstown Road
Lancaster, PA 17601-2315 | Get Directions

(717) 581-3480

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Transteck Inc. Of Lancaster closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Transteck Inc. Of Lancaster

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6/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

5/14/2024

My Commercial vehicle broke down in York, PA. I had the truck towed to the repair shop in Lancaster Pennsylvania where they performed a diagnosis and "found the problems" so I agreed to let them repair the problem, after spending over $6 thousands dollars they call and say your truck is ready after leaving the shop 5 minutes down the road the same exact problem occurred again, I take the truck back they claimed they did another diagnostic, which resulted in a different problem and said it's going to cost you another $5 Thousands dollars to fix. So, I believe this is a consumers fraud violation or CA discrimination issue and it never to be addressed. Resolution Sought Fixed the problem for the $6K I paid them out of pocket from the beginning and loss wages and the collateral damage the caused. Thanks in advance.

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