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Travel Advantage Network complaints

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672 Old Mill Road, #311
Millersville, MD 21108 | Get Directions

(800) 223-0088

http://www.planwithtan.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Travel Advantage Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Travel Advantage Network

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4/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/24/2022

We bought a vacation package based on the "Sunsation Guarantee" that we were promised when we signed the contract. It was a guarantee that if I put in 3 properties where I wanted to stay and 2 different weeks that I wanted to travel I was Guaranteed to get one of those properties during one of those weeks as long as the request was in by Dec. 15th. Without this guarantee I would NEVER have bought this vacation pkg. I had issues last year because that guarantee was taken away but someone was able to help me and assured me that it was just a temporary change with covid and the guarantee would most certainly be available again. Well here we are a year later with the same issues. I am required to pay a yearly maintenance fee for 11 vacations that I still have but am unable to take because of contract that they have just decided they no longer need to honor. I have called numerous times and am still waiting for management to return my call and let me know what they are going to do about not adhering to the contract that was signed. Also the places they advertise are available to you during their presentation are nothing like what you are actually getting when you go to book a vacation. Our experience with this company has been awful. They are very misleading as to what they are selling you. I would never in a million years purchase something that this company is affiliated with ever again. Resolution Sought My payment for the 14 vacation weeks we purchased has been paid in full minus the additional fee I pay when I actually book the vacation. I am still left paying a yearly maintenance fee, until the weeks have all been used, that I believe should be removed since I am unable to book vacations due to their reneging on the promises made in their contract.

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