Complaints for Travelers Tax Group in Sherman Oaks, CA

14724 Ventura Blvd Suite 101
Sherman Oaks, CA 91403 | Get Directions

(800) 499-7059

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company does not provide the tax negotiation services as paid for. Others allege the company does not honor their written guarantee or the company does not return phone calls or respond to written letters of dissatisfaction. A few customers chose to directly pursue their cases with the IRS themselves and requested refunds.

The company responds to some complaints by issuing full or partial refunds or indicating they have worked out the misunderstanding with the client and are working together to resolve the client’s tax problem. In other cases, refund requests are denied because the company states services have been provided on behalf of the client. In a few cases, the company’s responses did not address the complainant’s allegations.

Complaint Closing Statistics

0 complaints against Travelers Tax Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Travelers Tax Group complaints