Find a reputable business?

Complaints and Resolutions

Travelodge by Wyndham Brea complaints

Read Complaints File Complaint View Full Report

805 South Brea Blvd.
Brea, CA 92821 | Get Directions

(714) 459-3021

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Travelodge by Wyndham Brea closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Travelodge by Wyndham Brea

Sort by

10/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

9/29/2023

The room I stayed in had bed bugs. My boyfriend and I kept getting bit Friday night. We checked in Friday night. September 22 and purchased two days up front. There was also a 100.00 deposit. Our checkout day was supposed to be Sunday September 24, 2023. However after staying Friday night and getting bit several times we picked up the mattress and discovered lots of bed bugs, blood and feces also on the mattress cover. It was disgusting. We called the front desk manager over he then lifted the mattress and found bed bugs also. He threw them onto to floor. We then told him we did not want to stay the additional night and that we were checking out. He still charged us for two nights. We only stayed Friday night. My boyfriends legs were bit up and he had a allergic reaction from the bed bugs. We rented another hotel down the street for Saturday night. We were not only bit up but then also charged for a night we did not stay. Resolution Sought We want a full refund. For both nights we don't feel like we should pay anything after being bit up by bed bugs and especially pay for Saturday night the September 23, which we checked out. We never stayed. The manager blamed us and told us it's our fault for staying and getting bit because we should have told him..

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile