TravelSafe Insurance complaints

The following was emailed to the insured on 10/26/2022 as when she submitted the claim she had not included any of the documentation needed which included the amount she was filing the claim for. Once the following is received by the claims administrator -Co Ordinate Benefit Plans (CBP) Ms. Rowling's claim will be reviewed. I have attached a copy of her ID card which provides the necessary contact information for the claim dept. -Completed and signed Trip Cancellation claim form. (PLEASE COMPLETE LOSS INFORMATION BOX TO SPECIFY AMOUNT BEING CLAIM) -Other documentation which demonstrated that your trip was cancelled due to covered peril under Trip cancellation coverage. (DOCUMENTATION STATING FLIGHT WAS CXL DUE TO WEATHER) -Trip Itinerary and Invoice with dates of travel and total trip cost -Poof of Trip Payment. We accept credit card and/or bank statements and/or cancelled checks showing the front and back -Proof of cancellation date, amount forfeited and amount refunded. Please be sure the cancellation notification you submit includes the amount forfeited (nonrefundable amount) and the amount of any refunds issued. -Airline Agreement. In the event of death or Illness the airline will often refund a non-refundable ticket If a refund is not available, most airline tickets can be used up to one year from the original date of issue with a change fee. By claiming your tickets with us, you agree that you have not used or exchanged these tickets and will not use this credit in the future.

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We understand you are frustrated due to your trip being cancelled and needing to file a claim. We want to assist you, but in order to due so you will need to provide the specific documentation that the claim department needs. What you submitted is not what they are asking for. As of this date they have not received the documentation requested on October 26th. Your travel agent may be able to assist with the specific items they are asking for as they are more familiar with this and since you sent what you had, they will likely be able to assist with obtaining the documentation needed. Please feel free to reach out to the claim department with any questions, or you can email info@travelsafe.com and we will try to assist you. Thank you.

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