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Treasure Trove Toys complaints

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1719 Bloomfield Drive SE
Grand Rapids, MI 49508-6666 | Get Directions

(616) 344-1084

https://treasuretrovetoys.com/

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Treasure Trove Toys closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Treasure Trove Toys

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3/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $89.07 Amount Settled: $0.00

Customer Complaint

2/8/2022

Ordered an item from this company in August they charged me then in August 2021. I still have not received my item. I have sent numerous messages to them asking to cancel and refund me with no response. The phone number for this company is disconnected. Can you please help me. Thank you Resolution Sought Refund my money. Which is 89.07.

2/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $30.61 Amount Settled: $0.00

Customer Complaint

1/18/2022

I ordered an exclusive Funko Pop from this company and I never received. I paid them since August 2021. They won't respond to my emails. They kept my money and didn't send me my item. Resolution Sought I want the item I ordered or a full refund.

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