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Treece & Rhines Heating & Air Conditioning, Inc. complaints

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7157 Northwest 80th Street
Oklahoma City, OK 73132 | Get Directions

(405) 789-2711

http://treeceandrhines.com

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Total Amount in Dispute:
$649.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Treece & Rhines Heating & Air Conditioning, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Treece & Rhines Heating & Air Conditioning, Inc.

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11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $649.00 Amount Settled: $0.00

Customer Complaint

11/2/2022

Called about 1 unit not working (but have 4 units, zoned air). Said that 1 unit was out of Freon and didn't sell Freon.Nothing was done but did give us a free estimate to replace all 4 units for over $45,000. We told them no that was too high. Had gotten another estimate for $30,000. They requested I sign that they had been out to look at them so I did not knowing they had charged us $649 plus $99 service call when they emailed an invoice the next day. I called credit card company immediately to dispute but was apparently too late. Now we have to eat it. Put a bad review for no one to use they are frauds. They did not tell us what was being charged knowing we could not afford that and would not sign it. Resolution Sought Refund us the $649. We would agree to pay $99 service call. That would be fair. They took advantage of us.

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