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Trees n Trends, Inc. complaints

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3229 Benton Road
Paducah, KY 42003-0346 | Get Directions

(877) 917-0138

http://www.treesntrends.com

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Trees n Trends, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Trees n Trends, Inc.

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12/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

12/1/2021

I purchased a Christmas tree last year after Christmas. I purchased a 7.5 foot flocked, pre-lit, tree. The box said 7.5 foot flocked, pre-lit tree. When I opened the box to put up the tree there was no flocking or even lights. I did not take anything other than the top out of the box. I didn't know what kind of tree was in the box. I returned the tree to the store the day after Thanksgiving and told the sales person what had happened. I was sent to the bank to get proof that I had purchased the tree there since I did not have a receipt. Upon returning I was told that nothing could be done because I should have known the tree that I purchased would have been a lot heavier in the box. I guess I am supposed to be psychic. I get home and find that I have a 9 foot pencil tree. Which I hate! I would have never purchased a pencil tree, I hate them. Good thing I have high ceiling otherwise I would not be able to use the tree at all. Resolution Sought I would like to be refunded the amount that I purchased the tree for. The sticker on the box says $699. Obviously since it was after Christmas I did not pay that much. I paid around $250.00.

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