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Trexis Insurance complaints

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4037 Rural Plains Circle, Suite 100
Franklin, TN 37064 | Get Directions

(877) 884-7466

https://trexis.com/

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Total Amount in Dispute:
$21,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

5 complaints against Trexis Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against Trexis Insurance

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11/27/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

I have never in my 66 years of life and auto insurance coverage experienced the insulting practices of Trexis when I filed a auto theft claim. I have been subjected to a 20 minute taped "interview" with my claims adjuster. After this intrusive interview, i was sent a five page "theft report" that was insulting and suggestive. They asked me about my person life, my payment history (proof), whether i've declared bankruptcy, my marital status and my ex husband's name and where he works, where I was at the time of the theft, have I ever committed a crime and if so what where and when. Who are the people that have keys to my car. This went on and on until i was so upset I am writing this review. After a week, I still have no approval, the car is sitting at the dealership and they are wondering what is going on.. Apparently i have not "fulfilled" all of their requirements as of yet. They're still waiting on my "payment history" on the vehicle. This is none of their business. Also, a police report that I am certain IS THEIR RESPONSIBILITY to retrieve. I am just so utterly at a loss here. I am recovering from stage 4 cancer and still having chemo. I told the interrogator this. no response... Any other insurance company I have ever had the pleasure to be a part of has been courteous and helpful. If my claim is filed, then it goes to the shop and it is handled from there immediately. This company should be immediately shut down, Resolution Sought My desired outcome would be for Trexis to honor the regulations of the Department of Insurance when dealing with a claim. Not to suggest that I stole my own car. I pay for my insurance and I expect to be compensated if something occurs. Full Coverage with rental..So far I have nothing.

Company Response

11/14/2023

We appreciate Ms. Lassiter bringing her concerns to our attention. All questions and requests for information posed to Ms. Lassiter were done so in an attempt to properly and thoroughly investigate her loss. We look forward to continuing to work with Ms. Lassiter to bring resolution to her claim. Thank you.

8/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

8/3/2023

I had an incident with my vehicle running through a puddle of water exiting my subdivision in which water totally shut my vehicle down and caused internal damage. This should be covered under my comprehensive coverage. It has been a nightmare!! It has already been 2.5 months and Nissan, which my car is a Nissan Pathfinder, has given them substantial evidence and I myself have given pictures of the day of incident and I literally just had a 3-way conversation with Nissan and Latesha from Trexis in which the parts manager from Nissan stated he had already had a conversation with her that was NOT pleasant and he stated that "sounds to me like they just don't wanna pay". I've climbed EVERY ladder with this company to no prevail AND I've spent more on the rental than the actual price to fix my car!! They know this and now they are trying to extend time once again by sending their "own" technician to looked at the vehicle!! This is crazy and I DESPERATELY need help!! I'm going broke because if this whole situation. please help. Resolution Sought They fix my car as they should and refund me the entirety of this rental vehicle. Its cost much more just due to the size of the vehicle, I can't fit my entire family in at once for long so we can't go places together!

Company Response

8/4/2023

Our representatives continue to communicate with Mr. Coada regarding the ongoing investigation of his claim.

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