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Tri-County Electric Membership Corporation complaints

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P.O. Box 487
Gray, GA 31032 | Get Directions

(866) 254-8100

http://www.tri-countyemc.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tri-County Electric Membership Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tri-County Electric Membership Corporation

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12/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

11/6/2024

Estimated $500. I paid $230 in September for power service deposit. I got my first bill 10/25/24 with a due date of 11/8/24. I paid that bill in full on 10/25/24. But because I didn't return a signed document, they cut my power off on the 28th. I told the woman at the EMC I didn't have a key to the mail box. I wasn't moved in. That I would get the document back when I could. Ice maker melted on the new floors, new house. All the food I bought was ruined/rotten and when I returned to the house on 11/2/24, with a kid fresh out of the hospital and a truck full of belongings, I found a huge stinking mess. My account was never past due! I'm out hundreds in groceries and floor damages. Oh! And I owe a $50 reconnection fee for an account that was NEVER past due! I am livid!!! This would never have happened with GAPower. According to what I am reading online, they were under contract when they accepted my money, signed contract or not. (GA power never asked me to sign anything, I just kept my bill paid) and that turning off power on a current account for lack of a signature is illegal. But they're an EMC so there is -0- accountability. Resolution Sought I want to be reimbursed for lost food, damages/repairs and the $50 reconnection fee. J

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