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Tri-County Fence and Deck complaints

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1902 East Service Road Highwy 61 N
Wentzville, MO 63385-2707 | Get Directions

(636) 442-1683

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Total Amount in Dispute:
$3,250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tri-County Fence and Deck closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tri-County Fence and Deck

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10/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,250.00 Amount Settled: $0.00

Customer Complaint

8/30/2022

May 12th gave Derrick Sutton a check for $3250 that was suppose to be installed in 6-8 weeks. Many times phone messages and text were not answered if they were he had many excuses. Text and LVM to have owner call me which never happens. Fiancé and many others went by on Friday August 26th to find the company doors were locked. Contacted through email no response, contacted through FB said he didn't know what happened which is doubtful considering his father Craig Sutton is the owner of the business. We gave $3250 no fence and need put money refunded. Resolution Sought Pay back the $3250 we gave them.

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