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Tri County Pool Construction complaints

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609 New Jersey Avenue
Palmyra, NJ 08065 | Get Directions

(856) 829-2818

http://www.tricountypoolconstr...

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Total Amount in Dispute:
$9.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tri County Pool Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tri County Pool Construction

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8/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $9.00 Amount Settled: $0.00

Customer Complaint

7/24/2025

We had a 12x24 oval above ground pool install. Because the pool was build with parts missing, our 30 year warranty is void. We need the pool taken down and rebuilt property in order to be insured. Resolution Sought To rebuilt pool,so we can use our 30 year warranty if needed.

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