Tri-County Sprinklers complaints

The above referenced service appointment was scheduled by customer, herself. Our techs arrived, as scheduled, in a marked truck and wearing their uniform shirts. They clearly spoke to and identified themselves to customer, the property owner, who personally gave them access to the property. At no time were they made aware that they needed to announce their presence to anyone else living on the property. Shortly after they began work, customer's "tenant" came outside and began verbally assaulting and threatening our technicians, telling them that he would shoot them and that they had no business on the property. Our technicians left the property at that point. Customer followed them and begged the technician, and myself while on the phone with the tech, to come back and finish the repair work at her house. I had advised the techs to leave the property and that they did not need to return if they did not feel comfortable there. The techs said they would give it another attempt to complete the work as long as customert's tenant did not cause any further issues. Upon reviewing the situation later that day with the owner and the techs, along with another tech that brought up previous issues that were not known at the time, it was decided that we will no longer service this customer out of an abundance of caution for the safety of our employees. We had already spoken to customer and explained the charges to her and she agreed and paid. Now that we have explained that we will no longer service her property, she is asking for a refund and posting negative content about our company online. - Shelly Kappelmann - Business Manager

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