Find a reputable business?

Complaints and Resolutions

Tri Star Transporting complaints

Read Complaints File Complaint View Full Report

2155 West Williams Drive
Phoenix , AZ 85027 | Get Directions

(623) 561-2181

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$433.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tri Star Transporting closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tri Star Transporting

Sort by

7/6/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $432.50 Amount Settled: $0.00

Customer Complaint

5/3/2021

My truck was towed from a location I work for. I went yesterday 4/30/21 to pay for my fine/tow. They stated they needed proof it was my vehicle which was inside my vehicle I asked if I could be escorted to my truck to retrieve it and they refused and sent an employee of their own instead. The employee stated I didn't have my registration in my vehicle so they did not release my truck to me. I had to wait till today 5/01/21 to call my bank and get a copy of the title which I was able I was able obtain by email. I called the the 24 towing line to tell them I had what they were requesting. We met at their location and I had to pay extra fees because it was a weekend and another day of storage. Upon entering my truck my registration was right where I said it was. Resolution Sought When their employee stated registration was not in my truck I knew they said that for their own benefit to charge me the extra fees. I would like the money they technically stole from me back. It was unnecessary for the extra fees. I was always willing to pay the tow/fine but just not the extra fees.

Company Response

6/24/2021

This is to respond to a customer that complained to our company. We are a DPS Impound lot and all cars are required to show proof of ownership which means they have to show Title or current registration with either drivers lisc or state ID or passport. They did not have proof of ownership so we told them they will have to go to MVD or get one online. We also told them they can get a copy of the title from the lien holder,that we can accept a fax or email from them. The customer knew what they were going to need to get the car out of impound before they came. They came after hours on 4/30/21 and paid a gate fee which they knew about,and when they got here they had no proof of ownership we tried to help them, we actually allowed our yard guy to go in the car and look for the registration and i was not in there. They had to come back the next day and pay another gate fee because we were closed and they had their finance company fax over the copy of the title. The customer knew of the charges and agreed to them. I feel my employees went out of their way to help them they were here over a hour the first time and my office and yard people stayed a long time to help them. we have been in business for over 25 years and we don't charge fees to rip people off. We are in contract with DPS and treat all customer properly. My Employees even went against company policy and had our yard guy go in their car to check for registration just to help them. We really went out of our way to help them. I'm sorry if they feel like we didn't do enough for them. The customers claim that we stole money from them by charging extra fees which is not true, they knew of the storage fee and gate fee.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile