Complaints for Triad ML Marketing in Arleta, CA

12843 Muscatine
Arleta, CA 91331 | Get Directions

(800) 522-8492

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege dissatisfaction with the effectiveness of the product and difficulties implementing the company's guaranteed refund policy. Some complaints allege after returning the product for credit or refund, they were advised the policy only allowed a 60 day period. A few complainants allege customer service representatives were rude and unhelpful in resolving problems. The company responds to complaints by issuing credits, advising the Bureau that the complaint has been resolved, advising that they are willing to adjust the complaint, but are unable to contact the customer or explaining they need more information from the customer. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Triad ML Marketing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Triad ML Marketing complaints