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Tricolor Auto complaints

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6730 Gulf Freeway
Houston, TX 77087 | Get Directions

(800) 927-2379

http://www.tricolor.com

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tricolor Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tricolor Auto

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8/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

7/27/2023

I went in to get a car. They said I needed a Co Signer, the lady Maria talked to the Co Signer. I filled out my paperwork and everything went through,then the problem started. Went back to the Contract my name was listed as an Emergency Contact and the Co Signer was the buyer. I contacted Maria Numerous times and no call back,then the Co Signer came to me and took my car. Come to find she is like the owner,so I paid for my car but it's hers because of the fraud at TriColor,can't I get some insight,come to find out,it's been multiple problems with this dealership. I'm out of 3500.00 and a car. I think everything started cause I started having problems a day after getting the car and I put in calls to assist with this and no return calls or anything. Resolution Sought Can I get some kind of refund,I'm out of a car I paid for that I had to right to from the day I drove off the lot?

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