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Trident Automotive complaints

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2201 Philadelphia Road
Edgewood, MD 21040 | Get Directions

(410) 676-2832

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Trident Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Trident Automotive

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10/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/18/2025

On August 5, I purchased a vehicle from used cars 2201 Philadelphia Rd., Edward, MD. It was an auction from EBay before I bid on the 2006 Toyota Tacoma I called and whoever who is the representative of the company her last name is KOSTOPOULOS I had asked her. What kind of condition was the Toyota and she told me.that it was good I also ask her the condition on the outside inside and the frame. She told me it was good so I began bidding on the 2006 Toyota I was a 38th fitter and I won the bed for $7700 and 798 for Paperwork. I hired a transporter to drop it off at my home in Las Vegas Nevada which cost $1350 when it arrived at my home, they could not Harley or barely take it off the transit because I had no brakes. Sorry when they did get it off. I left it in the street the next day I had a flatbed. to USA auto service. Their phone number is 702-395-8576. That day they called me up and told me it would cost $2600 to make it run again. I told him go ahead and fix it by the way whatever I'm saying here I could back it up my pictures and receipts. They also told me that their front right wheel bearing is bad and that you should not drive this so I had a flatbed again back to my home. I looked up companies that would come to your home and work on your vehicle which I found and it cost me additional $550 so the two additional flatbed towing charges was $268. They told me to come to their shop and look at this Toyota, which I did. They hit it up on the frame. They told me to look at Resolution Sought Reimburse me of $13,268 and they could have their truck back. The frame is totally rotted out.

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