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Trim Life Labs Keto complaints

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2855 Interstate Drive Suite 111
Lakeland, FL 33805 | Get Directions

(800) 463-5379

http://trim-life-labs-keto.jim...

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Total Amount in Dispute:
$1,582.00

Total Amount Settled:
$428.00

Complaint Experience

57%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against Trim Life Labs Keto closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

7 complaints against Trim Life Labs Keto

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2/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $239.76 Amount Settled: $0.00

Customer Complaint

1/12/2023

I have made several calls to have my orders refunded. With little to no success. You get a call center where they speak very little English. Very loud and can not make out what they are saying. This company needs to be shut down now. SCAM!! They do everything to not refund you your money. Also, the prodcuts do not work. Resolution Sought Refund my $239.76 ASAP you do not offer a negative result rating. -10

9/1/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $427.98 Amount Settled: $427.98

Customer Complaint

8/18/2022

I did not order this product. Someone hacked my information. I'm getting $213.99 withdrawn from my checking in July and August. At a total of $427.98. Resolution Sought I need this stopped and the money returned.

Company Response

8/22/2022

We do apologize for any inconvenience this may have caused you. If you have not canceled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions. We went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank you

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