Complaints for Trinidad Publishing in Woodland Hills, CA

20841 Ventura Blvd., Suite 128
Woodland Hills, CA 91364 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of the offer and failure to provide refunds. Customers complain they purchase a "loan assistance" plan, on the belief the company would provide assistance with finding a loan. Instead they receive a directory which contains loan sources they may contact to apply for loans directly. Complainants are generally dissatisfied with the content of the directory, and request refunds. The company responded to one complainant by advising that the 30 day refund period had passed, and the complainant was ilegible to receive a refund. Another complainant was issued a refund as requested. One complaint is unanswered.

Complaint Closing Statistics

0 complaints against Trinidad Publishing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Trinidad Publishing complaints