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Trinity Habitat for Humanity complaints

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9333 North Normandale Street
Fort Worth, TX 76116 | Get Directions

(817) 926-9219

http://www.trinityhabitat.org

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Trinity Habitat for Humanity closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Trinity Habitat for Humanity

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3/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

2/1/2024

Unprofessional group of people they, were not prepared to paint my house, had no paint brushes, and they went to the dollar tree to purchase paint brushes. My house looks HORRIBLE, looks like pre k students painted my house. Resolution Sought Please, give me a $1000, to get my house professionally done, my property value has gone down since this has happened.

Company Response

2/28/2024

I emailed in attempt to respond as soon as I received this information. We dispute claim: the homeowner signed consent with an understanding that the painting would be done by volunteers. The homeowner picked the color red and then determined she did not like the color. The property value actually increased. Note we have tried to work something out with Ms. Asberry but our teams last visit she told them to leave and she would take care of it herself.

Customer Rebuttal

2/29/2024

Lie, They came by illegally taken pictures from my house I asked what you were doing they respond lied we are in the neighborhood taking pictures of houses I've seen your house with that damage thank you

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