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Trinity Multifamily complaints

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6515 Zero Street
Fort Smith, AR 72903-6522 | Get Directions

(479) 452-1817

http://www.trinitymultifamily....

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Trinity Multifamily closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Trinity Multifamily

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3/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

2/8/2023

I checked out of my apartment at Crosby Park Apts in Lawton OK on Dec 13, 2022. My apartment # was 12 D. Mngr told me I would get my deposit back within 30 - 45 days. On December 28, 2022 I received an email that contained a "file copy" of a check dated 12/28/2022 for $100.00 made out to me but the apartment complex manager did not use my forwarding address of PO BOX 1229, Broken Arrow, OK 74013, which they had on file. I have called the local property several times but no resolution. I have called Trinity Property Mngt several times at 479-452-1817. My only option was yo leave a message which I have done but not getting any calls back. Resolution Sought I want my deposit back.

7/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/30/2021

I was informed by Trinity MultiFamily Property Group, Amberwood Hills Apt. Mgr. Nathan on 6/25/21 that the chronically 3 Months broken #1. Bldg 826 Apt 106 SideWalk lamp, #2. the Bldg 826 Master light & #3. 6 Other regional Bldg SideWalk lamps will Not be fixed for several more weeks, until mid July 2021. In Conclusion, there is a two (2) acres region of total darkness at night here at Amberwood Hills Apts that encompasses several Apt. Bldgs with No lights -- that includes stairs, steps, hills & several eroding up to 18 inch holes in the ground. The tenants from these 3 Amberwood Hills Apt buildings are at high risk for falling & for a Home invasion/Break in. Resolution Sought Dear Trinity MutliFamily Group & Amberwood Hills Mgr. Nathan, Please hire an Electrician to urgently fix the Amberwood Hills Apts. broken lights -- that increase the tenant's risk of falling & Home invasions/Break-ins. Thank you.

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