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Tripmasters.com complaints

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5640 Nicholson Lane, Suite 215
Rockville, MD 20852-2952 | Get Directions

(800) 430-0484

http://www.tripmasters.com

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Total Amount in Dispute:
$315.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tripmasters.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tripmasters.com

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1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $315.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I booked first time with Tripmasters. Ms. Rodriguez was agent. She is no good at all. We took 5 cities in Spain. We had hotel room's problems in Cordoba & Granada .we got very small rooms with no air-conditioned working /no place to keep our 3 bags. Hotel turned on heat on night time & we were sweating in room. I went front desk to change room, but instead told me they got very less money for my booking & cannot help. We sleep 2 nights in each city (total 4) without air-conditioned. They told 3-4 star hotels but reality not even 1 or zero stars. I called tripmasters after came back to get me compensation for inconvenience. Instead helping Ms. Rodrigues telling that it was preplanned to get refund. She was rude & unprofessional / hangs up my phone call. Also airline broke my luggage on Madrid. I did complaint to Iberia Airline. As per them booking was done via travel agent so contact for baggage claim. Also they refuse to give my travel insurance cancelation amount & when I filed dispute with my credit card company they refund. I am looking for refund for 2 hotels (Cordoba & Granada & my new bag purchased at Madrid . I called many times & asked for customer relation number but they refused to give number . When emailed few timers got response but no refund. also I called airline at Spain/USA to get my new bag purchased price but they refused & told me to contact travel agency. Everything was overpriced including hotels .which is very cheap when checked Resolution Sought Looking for Refund around $315.00. For 2 hotels 2 night each hotel staying in heat $100 each & new bag purchase $115 .

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