Complaints for Tristar Entertainment Network in Hollywood, CA

6464 West Sunset Blvd.
Hollywood, CA 90028 | Get Directions

(323) 463-8986

http://www.tristarentertainmen...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege dissatisfaction with services offered and difficulty obtaining a refund after cancelling. One complainant alleges the company offered to obtain acting jobs and indicated they would not charge any fees just accept a 10% commission on any jobs obtained on her behalf. The complainant ended up paying the company $1150 in advance for photos that they insisted she needed to get representation.

The company responds by offering a full or partial refund and by offering an explanation of the services offered stating photo shoots and headshots were provided and delivered as promised.

Complaint Closing Statistics

0 complaints against Tristar Entertainment Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tristar Entertainment Network complaints