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Troll and Toad complaints

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250 American Greeting Card Road
Corbin, KY 40701 | Get Directions

(859) 280-3235

http://www.trollandtoad.com

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Total Amount in Dispute:
$741.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Troll and Toad closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Troll and Toad

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2/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $552.41 Amount Settled: $0.00

Customer Complaint

1/28/2025

On December 22, 2024 I sold cards to troll and toad through their buylist program. My cards arrived to their their shop with an estimated value of 552.41 in which 205.67 was offered. I reluctantly agreed due to financial needs and haven't head back from in multiple weeks with cookie cutter automated email replies when I attempted to contact them. I've asked them to return my cards and they are currently ignoring my every attempt to contact them to receive my property back from them. Now i fear they have robbed me of my valuable cards and after researching other complaints from previous clients of this company I am not the only one who has been taken advantage of by this so called "company" Troll and Toad… I just wanted my cards back but now they are ducking and dodging me and my payment of 205.67 Resolution Sought At this point I just want my property returned back to me in the original condition I had sent them in.

9/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $189.00 Amount Settled: $0.00

Customer Complaint

8/15/2024

I sold trading cards to them with a 10 business day pay out. It is well past 10 days and they will not answer email and phone calls to resolve issue. It is an ongoing problem. Resolution Sought I just want to get payed what I am owed.

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