Customer Complaint
8/21/2023
We rented a unit on 5.19.23 to store all our furniture & personal items. A lifetime of belongings Paid storage for May, June, July. July 8 loaded a truck with as much as we could fit. July 9th I returned to fill my vehicle. July 10th- July 20th returned 5 -8 times to fill vehicle as we had more items left! Bedroom set, loft bed, living room set, ANTIQUE HUTCH, antique sewing machine which were my grandparents, clothing, childrens artwork and toys
Kids scrap books, furniture,, TOYS, medical records, art supplies CHINA SETS, COLLECTABLE KNIVES, KITCHEN RACK, FIDGET TOY COLLECTION, CHAIRS, PAINTINGS, TVs, XMAS TREE, ALL Xmas ORNAMENTS & DECOR gathered over 40 yrs, DOLL COLLECTIONS BOXED from CHILDHOOD irreplaceable memories and items, ALL STOLEN FROM US, WE WERE NEVER NOTIFIED OF THEM stealing OUR ITEMS OR ATTEMPTING TO CONTACT US. I was there many times in July moving my FURNITURE and belongings- they knew we were actively utilizing the unit. Ray the employee saw me there each time plus they have camera surveillance. Today I called & emailed Ray & I was told thatTrophy storage disposed of our belongings in JULY. they broke into our unit& stole all our stuff knowing our rent paid and we were using the unit. Ray did not care , he broke the law and took from Us. I want them arrested and prosecuted. We need to be compensated for what trophy storage illegally obtained through taking all our stuff.
Resolution Sought
Compensation to purchase all the furniture, decor and clothing they took. Ray at trophy and the owner of trophy storage must be held accountable for hurtful illegal actions. Please help, this is a terrible for fir a family to endure. The value of items stolen over 25000. Emotional trauma is beyond a$ amount at minimum 65
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