Tropicana Atlantic City complaints

Upon arrival, we were placed in a room that was handicapped. We were not aware of this, until we went to take a shower and realized there was no tub and the shower was opened. After we took a shower, the water came out the shower area and flooded the bathroom. We had to use the towels to get the water up and after that, the floor was still wet, so we could not use the toilet. We spend about 2 hours of our time, trying to clean up and going down to the front desk, to request a change in rooms. Ok so we received a new room, when we walked in, the bed was not made, looks like someone was laying in the bed. We reached out to housekeeping who was in the hallway, but they didn't understand English, and it was hard to communicate. We had to call the supervisor and someone was supposed to come clean the room and they never came. We waited for a while but we had dinner reservations and had to leave. In addition the light in the bathroom was out so we got dressed in a dark bathroom, and the water in the tub was not draining, so when we took a shower, it was like we were taking a bath and we had to stand in dirty water. We called and maintenance came, but the issue persisted. We called and someone was going to call us back and they never did. Again, we spent valuable vacation time, calling and waiting for someone to fix our room. There was also mold around the caulk in the bathroom. Resolution Sought We are requesting to be reimbursed for the total paid for our stay or given an 2 night stay in the newer suite for a future stay at the Tropicana Atlantic City.

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On nov,4, 2021, we were getting ready to check out of our room, when the lamp on the table in the room started smoking. I fell out of my chair trying to pull the plug out but couldn't. I called my sister in the next room for help. I am disabled, ended up with a bruised knee for two weeks . Talks about compensation were never completed, after i called and left messages to mr. Chuck Peterson (risk mgmt)6093404008. He has not returned any of my calls. My sister Sheila was compensated just recently. I woulik compensation , comps, and a free room for waiting so very long. Resolution Sought I would like to be compensated, for two weeks of down time, not being able to take of my mother who lives with me. I found out that they had faulty bulbs in the lamp. That should have been discarded long time ago. This info came from maintenance man of casino, a report was made out.

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