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Truck And Gear LLC complaints

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2348 Smokey Park Highway
Chandler , NC 28715 | Get Directions

(866) 344-9484

http://www.truckandgear.com

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Total Amount in Dispute:
$1,707.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Truck And Gear LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Truck And Gear LLC

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8/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,706.87 Amount Settled: $0.00

Customer Complaint

7/20/2023

I purchased a clutch kit from truckandgear.com. when it arrived, the package was damaged and missing parts. I asked for a refund, because they said it would take them 1 month or longer to send a replacement. After I sent them the product back, they sent me a replacement instead of a refund. The package for the replacement was also damaged. I contacted them and questioned why they sent me a replacement, when I requested a refund. After some back and forth arguing, they finally admitted they were wrong and asked me to send the package back for the refund. I shipped their damaged package back to them. Several weeks later, I contacted them about the process of my refund. They told me they cannot refund me because the replacement package, which they sent to me by mistake, was indeed damaged; so they refuse to refund me. They stated that the $5 plastic clutch alignment tool was broken, and that was why they refused the refund. They then told me they threw away the package because that part was broken. So now I have no product, and they kept my $1,706.87. I have been trying to resolve this issue with them for 6-7 months, and they just keep telling me there's nothing they can do for me. So essentially they kept my money and their product, and refuse to resolve this with me in any way. Resolution Sought I want a refund of all my money. I asked for a refund when I sent the original item back, but they sent me a replacement instead. When I returned the again damaged replacement back, they kept my money and the product.

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