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True Community Association Management, Inc. complaints

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879 West 190th Street, STE 400
Gardena, CA 90248 | Get Directions

(310) 217-4104

http://www.truecommunitymgmt.c...

Monday-Friday 9:00am - 5:00pm
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Total Amount in Dispute:
$15,887.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against True Community Association Management, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against True Community Association Management, Inc.

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2/13/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,887.00 Amount Settled: $0.00

Customer Complaint

12/26/2023

This organization has claimed unpaid fees based on a ledger they have admitted to not posing. I have submitted proof of payment over 4 times since 2022 which is when they started managing my community. They have not fired a scammer law firm that does not answer calls, submit fraudulent documents to the county and mail error filled certified letters and NEVER responding REPSONSIBILTY to their own request of ME. I have now hired a law firm to investigate both organizations as they are NOW trying to quickly sell my HOME. Resolution Sought Release the pre-lien on my property.

Company Response

1/29/2024

Latangia, we understand your frustration, we've gone over and discussed this matter numerous times wit you. Your account was sent to collection by the board of directors due to a large outstanding balance. The large balance on your account was due to missed payments at our office and included a balance forward from the previous management. Once an account is sent to collection (attorney) our office can no longer accept payments. Everything needs to be sent to the attorney, if you are disputing the balance due, we advise you to submit proof of cancelled payments to their office. As in any situation when an attorney is involved we can no longer be involved. Now that you have an attorney, they should reach out directly to the HOA's attorney. True Community Association Management does not have the authority to send owners to collection, this post has serious implications and was undeserving towards our company. We kindly ask that you remove the post and redirect it to the appropriate parties.

Customer Rebuttal

1/31/2024

The law firm has still yet to respond to my lawyers calls and documentation submitted. I have not heard back from your organization or the law firm with a resolution. You have admitted to not have a ledger to prove my unpaid fees, since 2 years ago and yet I have a lien on my home? I contacted you and the law firm Larry Rothman over 6 times. Why is this still unresolved after I have submitted proof of payment multiple times.

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