Find a reputable business?

Complaints and Resolutions

Home Machinery Equipment Manufacturer True Fitness Complaints and Resolutions

True Fitness complaints

Read Complaints File Complaint View Full Report
865 Hoff Road
St. Louis, MO 63366-1900 | Get Directions

(636) 272-7100

http://www.truefitness.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Read More

Complaint Closing Statistics

1 complaints against True Fitness closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against True Fitness

Sort by

7/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

6/6/2022

True Fitness, in the past, has honored our treadmill lifetime warranty in a very cooperative and friendly fashion. Now they are not, yet our current valid warranty is the same as it has always been. True Fitness gave us the OPTION to sell back the warranty to them and we DECLINED in writing, then later they communicated that the OPTIONAL buy back is NOT AN OPTION, gave us an ultimatum and threatened to withhold the treadmill part owing to us under warranty if we did not sign away our rights to our lifetime warranty. Holding a gun to someone's head is NOT giving them an OPTION. We are the original owners and according to the True authorized service rep, the treadmill is in excellent condition. We have all the original documentation for the purchase of the treadmill and the lifetime warranty. Resolution Sought For True Fitness to honor their warranties and stop withholding parts owed to customers, with the threat of outright cancelling warranties purchased in good faith.

Read More

Company Response

6/22/2022

Company states; Mr. Sabo has falsely accused TRUE Fitness of not honoring the terms of lifetime parts warranty lot/ serial number 02-003389. We ask this case gets closed as resolved as we move forward with the warranty replacement of the Motor Control Board a $677.06 U.S. value and $275 refund for purchase of warranty as Mr. Sabo has previously agreed to prior to filing complaint. Specific details involving case are below additional details may be provided upon request. Parts warranty lot/serial number 02-003389 was purchased from authorized reseller Go-ManGo in Calgary AB Canada on or about 9 January 2003 with a manufacturer suggested MSRP of $200 US. Warranty any question has been applied to treadmill lot/ serial 02-40618J also Purchased from authorized reseller Go-ManGo in Calgary AB Canada on or about 9 January 2003, on order CO-015546 and came with a standard warranty of one year in home labor and five years parts. TRUE is not able to retrieve original paper versions of forementioned orders but can produce screenshots of the amount the distributor paid for each SN# on order. Model of treadmill the optional lifetime parts warranty is assigned to has out of production for over 19 years and we are no longer able obtain many of the parts for an appliance that has been out of production since 2003. Using standardized depreciated value calculators for appliances used within the insurance industry for replacement of appliances, the treadmill itself has no remaining value. TRUE has offered Mr. Sabo the suggested MSRP of $200 for the warranty and an additional $75 for the treadmill as in our view they still have value with the name TRUE attached. In addition to refunding 100% of the suggested MSRP of the warranty, we have also offered to cover the cost of the Motor Control Board $677.06 U.S. to Mr. Sabo under the terms of the warranty. The warranty in question was to be applied to the treadmill when the standard warranty expired and January 2007. Since January 2007 we have upheld the terms of the purchase warranty without question and provided warranty parts on no less than 8 separate occasions, not including this instance. In summery TRUE ask this case gets closed as resolved as we move forward with the warranty replacement of the Motor Control Board a $677.06 U.S. value and $275 refund for purchase of warranty as Mr. Sabo has previously agreed to prior to filing complaint on 16 May 2022.

Read More

Customer Rebuttal

6/23/2022

True Fitness extorted us and coerced us into selling back our warranty. This is illegal and unethical. We demand to have our full lifetime warranty reinstated and for True to continue honoring it until the 99-year period ends. We were and are unwilling to sell-back the warranty. We signed the recent document only because True was holding a gun to our heads, not because it was in our best interest. Mr. Novak falsely stated in his response, “TRUE has offered Mr. Sabo . . .”. There was no OFFER or option when True held a gun to our heads. -- True coerced my wife and I into signing away our lifetime warranty when they said that in order to receive the warrantied part to repair our treadmill we had to sign the warranty refund contract on or before the specified time (which would render our lifetime warranty invalid). And, if we did not sign the contract, we would NOT receive the part owing to us. And regardless of whether we signed or not, True will NOT honor our lifetime warranty on any subsequent claims.

Read More

Profile