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Truebill complaints

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165 Jessie Street, Floor 2
San Francisco, CA 94105 | Get Directions

(847) 680-7311

http://www.truebill.com

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Total Amount in Dispute:
$2,193.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Truebill closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Truebill

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6/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/20/2022

TrueBill is continuing to do services after numerous attempts and 2 emails to cancel and delete my account have gone through in the last 48 hours. There's no good way to contact customer service other than social media and I don't want to be charged for bills that they say they saved us money on when in reality we didn't save anything. We've had to go through and call these companies back to renegotiate bills to put them back the way they were. Resolution Sought I want my account deleted and I do not want to be charged for any services.

2/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,193.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

I signed up for this company to manage the odds amounts like Netflix Hulu etc. My social security check was too go to my chime card and instead it went to truebill accounts. There's no phone numbers there is 2 of them listed on the web but not even then. They won't answer any of my emails and I'm disabled and a veteran and I have no money right now because they have it and don't know how I'm gonna make it and need help thank you Resolution Sought Refund my 2,193.00 back asap.

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