Find a reputable business?

Complaints and Resolutions

TrueCare complaints

Read Complaints File Complaint View Full Report

150 Valpreda Road
San Marcos, CA 92069-2957 | Get Directions

(760) 736-6767

http://www.truecare.org

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TrueCare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TrueCare

Sort by

1/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

12/12/2023

I Came to this dentist. She ended up putting a Crown immediately the next day. I was having pain from the countdown. I could not bite down after a week I was intolerable. I went in and she filed it down and said it was uneven and for me to be on my way. I left within an hour. I started feeling the pain worsen. And this point I could not bite down to do anything with my mouth. She told me that. I would need to come back in 4 days which I did. And I came back the following day and the tooth had to be pulled. My tooth was in perfect condition. There was nothing that stated from any dentist that I've seen at that location that there wasn't issue at this point. I've tried contacting the location. The director the senior director and nobody's responding back to me. They just keep telling me that I was in pain and it was a mandated, which I was not in any pain. And if I wasn't pain, then they would have prescribed me medicine or told me that my tooth was gonna need to be pulled and not put a Crown on. Net which that didn't happen at this point I am requesting refund for all payments that I've made as well as a payment for an implant that I have to put on the area where they pulled the tooth that had no issues and was not needed to be pulled. I've tried contacting everybody at that location. I do not get a call. I've gotten text from Irene which is a senior director and doctor Romney. The board of director was just screaming entirely the full conversation on the phone. Resolution Sought I would like the business to reimburse me for payments that I made for The Crown for seeing the dentist as well as for my implant, to be put in for what they did to my tooth and then neglect of the dentist having my tooth to be pulled after she put a crown in.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile