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TruGreen, LLP complaints

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1790 Kirby Parkway, Suite 300-Forum II
Memphis, TN 38138 | Get Directions

(714) 978-7114

http://www.trugreen.com

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Total Amount in Dispute:
$7,744.00

Total Amount Settled:
$2,651.00

Complaint Experience

84%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

19 complaints against TruGreen, LLP closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
1	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
1	Unanswered

19 complaints against TruGreen, LLP

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4/30/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $195.54 Amount Settled: $0.00

Customer Complaint

4/10/2025

They are charging me for two services that I thought I had paid for the year prior, in which I paid over five hundred dollars for. I thought this was part of that service but it was not. They told me that I gave them consent when I started my first service by signing but I never signed anything we did it over the phone. No one told me over the phone that when this contract was over an new one would automatically start without my consent. They never told me that. They did two treatments to my lawn then sent me a bill that's when I called and told them to stop. Resolution Sought Not to charge me for two treatments.

Company Response

4/17/2025

TruGreen called and left voicemails as well as sent an email to Mr. Wilkins apologizing for the miscommunication that our services renew year to year unless we otherwise hear from the customer. It is never TruGreen's intent to do unauthorize services and expects a customer to pay for them. As a good faith gesture, TruGreen has credited $195.54 for the services completed on 1/28/25 and 3/4/25. TruGreen considers this matter resolved.

2/25/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/8/2025

August 2024, I received a phone call from Truegreen lawn service offering to seed and irrigation service for $1100.00. It was agreed that I would make monthly payments. Every month I have been receiving past due bills and phone calls throughout the month. Every first of the month I send in a payment with out failure. I am down to $302.00. They continue to harass me every week. Resolution Sought I am down to $302.00. They continue to harass me every week.

Company Response

2/13/2025

TruGreen spoke with Ms. Brewer on 2/4/25. TruGreen educated the customer that we do not typically offer a payment plan for individual services, so our system is not set up to recognize such. The collection call report is automatic based on the age of invoices. TruGreen is calling the customer after the first of each month to process a payment and manually delaying the system's collection call request to keep the customer from receiving unneeded calls until the balance is satisfied. TruGreen apologized to the customer for the inconvenience and considers this matter resolved.

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