Find a reputable business?

Complaints and Resolutions

TruGreen, LLP complaints

Read Complaints File Complaint View Full Report

1790 Kirby Parkway, Suite 300-Forum II
Memphis, TN 38138 | Get Directions

(714) 978-7114

http://www.trugreen.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,399.00

Total Amount Settled:
$461.00

Complaint Experience

93%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

14 complaints against TruGreen, LLP closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
1	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

14 complaints against TruGreen, LLP

Sort by

8/12/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/28/2025

Manager Adam Lasley of TruGreen located in Columbia, MO knowingly allowed me to mix and use pesticides and other hazardous chemicals with no PPE or formal training. This is recognized by the Missouri Department of Agriculture. This negligence led to my documented illness. TruGreen, their private counsel and counsel for Gallagher Bassett, as well as staff from AIG all deny my injury and have prolonged resolution...despite verifying documentation. TruGreen became aware of my declining health and sent me on SAL before terminating me for "attendance"...AFTER my disability leave ended. TruGreen HR generalist told me this wouldn't have happened if I did not apply for disability leave while on seasonal active leave. TruGreen and their TPA have declined to allow me to see a medical provider. They have also failed to produce SDS forms while I battled my illness. AIG/GB/TruGreen staff allege that they believed I only needed the SDS forms to prove chemical exposure. I actually needed the SDS forms in order to check my symptoms against the ones listed on the relevant SDS forms, and to assist my provider in understanding the risks and outcomes of the relevant chemical exposure. To this day, I have not been able to retrieve the SDS forms or see a provider in time to make a solid conclusion and I have no idea about the long-term effects. Resolution Sought full cooperation. cease delaying resolution. Honesty and accountability.

Company Response

7/30/2025

TruGreen takes these claims very seriously and have forwarded them to our Ethics Team. ~SW

8/10/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $88.00 Amount Settled: $88.00

Customer Complaint

7/11/2025

True Green billed my after my contract was over without my knowledge. I paid because I and refinancing my home and can not get a bad report. I had told them the job was never up to par and phoned then during the whole contract with complaints Resolution Sought Investigate and talk to customers as they seem to be doing a unacceptable job often and getting away with it. Refund my money. I have photos proof

Company Response

7/28/2025

TruGreen attempted to contact Mrs. Bracelen today and left a voice message. TruGreen apologized for the frustration with the service, billing, and cancelation of the account. TruGreen has requested a refund for the final payment Mrs. Bracelen made in the amount of $88.00, this refund will be a check sent in the mail and can take up to 2 weeks to receive. I will continue to monitor and follow up to confirm refund was received. ~SW

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile