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Truly Keto complaints

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PO Box 7000
Smyrna, TN 37167 | Get Directions

(855) 478-6012

http://buyimpactbrands.com

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Total Amount in Dispute:
$460.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Truly Keto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Truly Keto

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1/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $199.98 Amount Settled: $0.00

Customer Complaint

12/6/2023

On 10/22/2023, I placed an order of Skin Tag Remover online. It said buy 1 get 2 FREE for $39.98 but when I presented my debit card, they charged me $199.98, at that moment I received a text from the Fraud Dept of my bank. I immediately called them and they locked the account, at that point we thought the order was cancelled and the bank unlocked the account, then I found out the company went back and recharged my debit card again. The bank then advised me to close my account and they reimbursed my money until they did further investigation. Remedy the company shipped 5 bottles of the product to me, which I am sending back. On 12/01/2023 the bank revoked the money and charged it back to my account. My debit card was compromised and I was fraudulently charged. Resolution Sought I would like for this company to reimburse me the $199.98 because they fraudulently charged me. I did not order that amount of product nor for that dollar amount.

7/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $259.99 Amount Settled: $0.00

Customer Complaint

6/23/2023

I ordered a free bottle of diet gummies. Price was $59.99 for one bottle n i was to get one free. It ended up to cost $259.99. I called them to return the product back n I've only gotten a run around trying to get my money back. Resolution Sought Give me 100 refund. Its been since May 11th.

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