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Trump Golden Voucher complaints

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19655 East 35th Drive
Aurora , CO 80011 | Get Directions

https://trumpgoldenvoucher.com...

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Total Amount in Dispute:
$1,066.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Trump Golden Voucher closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Trump Golden Voucher

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,066.00 Amount Settled: $0.00

Customer Complaint

3/9/2023

I returned the vouchers to the address provided. I sent it with tracking. The. Tracking info is 9500 1139 2821 2285 4069 70, To 19655 E 35TH Dr., Ste 100, Aurora, CO 80011. I put in a dispute with my discover card and proved my case that they did indeed receive the return but they are refusing to refund based on they never stated how they would do the refund. They refuse to talk to me and hung up on me. This whole thing I believe is fraudulent. Resolution Sought I want a full refund.

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