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Trump Hats complaints

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2461 Marion Ripley Road
Dry Branch, GA 31020 | Get Directions

(870) 899-4550

http://www.trump-hats.com

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Total Amount in Dispute:
$211.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Trump Hats closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Trump Hats

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6/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $210.97 Amount Settled: $0.00

Customer Complaint

5/3/2021

I ordered the complete Limited addition Trump train desk set with serial number on edge has three coins in it I ordered it on March 11th. I've contact them by email many times but always came back to email did tried calling the phone number many times always busy. I already paid for this item and I'm very frustrated about it not coming at all and nobody responding to my anything I tried to do please help me to get my money back or my item I ordered thank you Resolution Sought I would like the item or my money back definitely will never shop there again

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