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Trust Plumbing LLC complaints

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501 Westbrook Road
Brookville , OH 45309 | Get Directions

(937) 329-6534

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Total Amount in Dispute:
$59.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Trust Plumbing LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Trust Plumbing LLC

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7/17/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $59.00 Amount Settled: $0.00

Customer Complaint

6/29/2022

I was told it would be $69 to come out to my house to give me an estimate on my Plumbing the $69 would be applied to my Plumbing bill when they got here. They told me it was going to be $359 to fix the stuff I told the guy that the lady told me it should not be over 150 bucks so I was going to have them do the job there on the spot. The lady told me that I would pay with cash check or debit card the gentleman wanted my money so I told him I have cash and he told me that I don't take cash because I don't carry cash to change for it this lady has now lied to me twice and took my $60 and it only took the man 30 seconds to determine how much it would cost for my parts I would like my $60 back these people lied to me Resolution Sought I would like the business to return my $60 because a guy just walks over here and looks at my stuff and was down there no more than 30 seconds tells me it's going to cost $400 to do a job that you can do in less than 30 minutes

Company Response

7/5/2022

Company states: I have the conversation recorded that explains the $59 fee and the customer agreed to it. We gave the customer an upfront price to come and diagnose the issue. The quote was $323, but the customer wanted us to do it for $150.00, which we didn't agree to. There is no refund due.

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