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Trust1 Services complaints

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248 Copeland Street
Quincy, MA 02169 | Get Directions

(617) 905-1366

http://www.trust1services.com

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Trust1 Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Trust1 Services

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1/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

1/4/2023

No paper bill was submitted to customer site. Immediate payment has been demanded by the company, even though homeowner has informed company that the repair of two radiators failed the next day. Two replacement parts were purchased and installed, and the radiators were bled. Resolution Sought I am requesting a reduction in price AND return visits at no additional charge until the lack of heat in the first floor bathroom and bedroom is proven to be is corrected and proves successful. The work should have a written warranty with an appropriate time frame.

Company Response

1/5/2023

Hello, We just wanted to thank you for taking the time to write this review and thank you for the feedback. We are wondering if you have the right company in mind. We haven’t gotten any complaints about this specific issue. If you could please give 857-358-6909 a call I am the owner and would be happy to get this resolved thank you.

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