Find a reputable business?

Complaints and Resolutions

TruVista complaints

Read Complaints File Complaint View Full Report

112 York Street
Chester, SC 29706 | Get Directions

(803) 385-2191

http://www.truvista.net

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$228.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against TruVista closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against TruVista

Sort by

10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/6/2023

I have paid full price for the service to constantly brake I've tried to get them to resolve the issue nothing ever gets fixed 5 times they never sent a tech out when confronted about the problems and I shouldn't pay full price they said there was nothing they could do but put a service ticket and someone would be out by the next day always gave them an extra day still had to call to get someone out here and the last 5 times nobody ever showed up I only have one service with this company and they can't even get that to work they tried telling me I had to buy my own equipment because there's wasn't working all they ever do is bring a new router but I have to beg for even that even the customer service reps gasp when they see how many trouble tickets I have and still have the same problem I have tried everything but getting a lawyer. Resolution Sought At least give a good portion of my money back and have the service operational.

6/1/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $227.82 Amount Settled: $0.00

Customer Complaint

2/3/2023

I set up service with this company in Oct of last year .I went into the office and spoke with a tech. Asking them about getting service in my home because I needed internet service I asked what they had she stated that they had a special that they was offering for 168.00 a month that sound good so I set up the services with them. She stated that the first bill would be high because of the installation I understood that. I asked her again is this the amount that I will be paying monthly she assured me that it would be. I got my first bill this month Feb. And it's not the amount quote to be for my bill starting out in Feb. There is a balance on there that I owed for the rest of the installment but I paid that on Jan 29 23. But the monthly amount is more than what I was given with the special which was 168.00 monthly. I am a senior I and I took these services because I could handle them in my budget. Resolution Sought I want them to honor the special that they offer with the package the offer me. Prime channel and basic channel they no what package they quote me.

Company Response

3/13/2023

Company states; This is in response to Ms. Davis complaint. We received the complaint by mail and quickly engaged with the customer to under her concern and move to a resolution. The complaint has been resolved and the customer is fully satisfied with the actions taken.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile