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TruVista complaints

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112 York Street
Chester, SC 29706 | Get Directions

(803) 385-2191

http://www.truvista.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TruVista closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TruVista

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10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/6/2023

I have paid full price for the service to constantly brake I've tried to get them to resolve the issue nothing ever gets fixed 5 times they never sent a tech out when confronted about the problems and I shouldn't pay full price they said there was nothing they could do but put a service ticket and someone would be out by the next day always gave them an extra day still had to call to get someone out here and the last 5 times nobody ever showed up I only have one service with this company and they can't even get that to work they tried telling me I had to buy my own equipment because there's wasn't working all they ever do is bring a new router but I have to beg for even that even the customer service reps gasp when they see how many trouble tickets I have and still have the same problem I have tried everything but getting a lawyer. Resolution Sought At least give a good portion of my money back and have the service operational.

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