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Tshirt Direct complaints

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1711 Cudaback Avenue, PMB 949242
Niagara Falls, NY 14303 | Get Directions

(888) 441-3555

http://baseballfantshirt.com

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Total Amount in Dispute:
$25.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tshirt Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tshirt Direct

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1/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $25.00 Amount Settled: $0.00

Customer Complaint

12/21/2022

O recently purchased a Minor League Baseball Logo T-Shirt. The shirt looked great XL and a blue background with red on the LOGO perfect. My problem was the XL was too big, I need a Large and the t-shirt felt like it was made out of sandpaper. I would be more than happy to pay the large size with a better quality fabric maybe cotton or something softer. Resolution Sought Send me a new shirt that is large in size with a softer material. I am willing to return the shirt I have and pay for any upgrades to the new shirt. Please contact me. Thank you very much. Please do not take request as a complaint.

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