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Turkish Airlines complaints

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8770 West Bryn Mawr Avenue Suite 1250
Chicago, IL 60631 | Get Directions

(312) 595-0849

http://turkishairlines.com

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Turkish Airlines closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Turkish Airlines

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7/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

6/27/2022

Turkish airlines has changed my flight on June where my vacation was cut by 1 day had layover for 8hrs in Istanbul which was very tiring and now my wife kids and parents flight has also been changed from July 15th to the 14th but have a 15hr layover in Istanbul which is very inconvenient from the flight and having 2 kids 3 year old and 9 month old with no hotel stay. Resolution Sought Reimburse me all the fees over fix the the flight where my wife parents and kids done have a long layover and should upgrade with ti business class seats.

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