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Turlock Auto Source, Inc. complaints

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904 North Golden State Blvd
Turlock, CA 95380 | Get Directions

(209) 667-2787

http://www.turlockautosource.c...

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Turlock Auto Source, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Turlock Auto Source, Inc.

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8/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

7/27/2023

We bought a car from them and before the 30 days was up the car started having problems and I told Gilbert Hernandez and he said bring it back when we do the other key well it's broke down he knows dame well he sold use a limon and now he hangs up and will not talk to use there has to be something that we can do 20.000 for what a broken car and they fired the other macainic and the owner had said so I really don't know what to do Resolution Sought Fix my car the way it should be that they knew it would break down it not far what they have done

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