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Turo Car Rental complaints

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667 Mission Street
San Francisco, CA 94105 | Get Directions

(866) 735-2901

http://turo.com/rentals/cars/c...

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Total Amount in Dispute:
$10,454.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

16 complaints against Turo Car Rental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
16	Unanswered

16 complaints against Turo Car Rental

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4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

Turo claimed we did damages to a vehicle and toke 500 dollars the first time. Now they are asking for a additional 2500 with no evidence of further damage. Resolution Sought Would like my 500 dollars refunded and for them to ask for 2500.

3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

I rented a car in Las Vegas, Nv for a funeral in Rancho Cucamonga, Ca. The car broke down twice in less than 24hrs. The first time was right after we left the cemetery. I took it to O'Rileys auto parts store and they informed me the car had no oil in it. I purchased 4 quarts of oil and they gave me a print out of what was wrong with the car. I took the car to the shop in Los Angeles, Ca (where I was staying for the duration of the trip) and the host sent the $180 it cost to fixed the car. I got on the freeway about 45 minutes out from Los Angeles and the car broke down again with a different problem. I was on the phone with the host and Turo and was informed that I would get a replacement car. The replacement car never came however the tow truck driver did. The tow truck driver sat there 3 1/2 hours with us waiting to see if we would get a car. Turo customer service told me they got me a replacement car and to pick it up and head to Las Vegas Airport. However, the host of that car said I had to return it. Turo told me not to worry about returning it and that I would get consequences and fines but I wouldn't miss my flight. I informed the host and declined to pick up car as I did not want fines nor consequences. Turo informed me I would not get any money back. Even though the car broke down twice in 24hrs and I sat on the side of the road for 5 1/2 hrs. The tow truck driver felt bad for us and let us ride with him and he dropped us off at the airport in Las Vegas. Resolution Sought Compensate me and my sister for our time, the money back I paid for the car. The stress, pain, suffering, and anxiety I had being put in that situation.

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