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Turo Car Rental complaints

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667 Mission Street
San Francisco, CA 94105 | Get Directions

(866) 735-2901

http://turo.com/rentals/cars/c...

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Total Amount in Dispute:
$13,770.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

20 complaints against Turo Car Rental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
20	Unanswered

20 complaints against Turo Car Rental

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6/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $268.00 Amount Settled: $0.00

Customer Complaint

5/19/2025

Good evening, I went through with picking up a reservation at the Local Turo renter. fOR A royal-Blue 2024 Tesla Model 3- Long Range plus. The reservation for the trip was scheduled from May 6,2025- may 16,2025. Since I'm in the market of buying two Tesla vehicles this summer as a Doctor. Ryan the car salesman on the Turo-platform added extra charges for driving over 2200- Miles for the 10-day rental. Which I did not since the car spent 80 of time parked in the hospital garage from 8:00am-5:00pm Monday-Friday my work hours. I'm disputing the charges since I paid for the entire trip pre-paid $1125.00 off my credit card. Plus detailed ,washed, and returned the car with a charged battery of 80. Ryan is threading to have me banned from the site. So I will contact my attorney this weekend for this civil dispute. Resolution Sought If Turo can't be a mediator I will be demanding my refund of $1125.00 back through the charges I never agreed to.

4/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $396.94 Amount Settled: $0.00

Customer Complaint

4/4/2025

We booked a trip for Feb 15-16 through Turo when my husband arrived in Orlando to pick up the car we received a message the booking was cancelled I then called Turo and asked them what I needed to do they told me there was no reason for the owner to cancel the booking and they would refund the money we got a partial refund on Feb 15 of 243.18 and we were told we would get the remainder in 7-10 business days we have called multiple times about 7 or 8 to try to resolve this matter Turo simply says they reimbursed the money and in there side it says it was reimbursed we have called our bank and the bank is willing to talk to them we have not received the reimbursement Turo has not wanted to talk to the bank and said there is nothing they can do about it Resolution Sought Refund my money

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