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Turo Car Rental complaints

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667 Mission Street
San Francisco, CA 94105 | Get Directions

(866) 735-2901

http://turo.com/rentals/cars/c...

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Total Amount in Dispute:
$12,886.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

19 complaints against Turo Car Rental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
19	Unanswered

19 complaints against Turo Car Rental

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8/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $193.00 Amount Settled: $0.00

Customer Complaint

7/10/2025

I rented a car from Turo from 7-3-2025 to 7-7- 2025 for 800 miles for the entire trip. However, I was late returning it on 7-7-2025. I returned the car at 11:30 pm on 7-7-2025 late fee of $151.56 and I paid it. However the charge of $192.64 is a charge that I was never made aware of and I am disputing it. And as far as the overage on the mileage, I don't feel that it is fair for me to pay for it because of the fact that the car did not have an odometer. Nor did Turo give a tutorial on the car. They didn't have any one onsite to assist with operating the vehicle. We had to GOOGLE for instructions on how to operate the vehicle. This was my first time using Turo and will certainly be the last time using them. I filed a complaint against Turo and received an email back from Mallory indicating that someone from their upper management team would be contacting me, I never received a response back from Turo. I saw where they billed my credit card on file the additional charges of $461.03 as of today, 7-8-2025. I have a problem with businesses having too much control of a customer will billing their credit card with a charge in dispute! Resolution Sought Make changes with their billing practices. Correct their business practices, Turo is UNPROFESSIONAL when it comes to taking care of their customers! I have should have received a response back from management as promised by Mallory. I should be refunded for the gas fee because they were not explained and their was not a odometer for me to check the mileage!

6/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $268.00 Amount Settled: $0.00

Customer Complaint

5/19/2025

Good evening, I went through with picking up a reservation at the Local Turo renter. fOR A royal-Blue 2024 Tesla Model 3- Long Range plus. The reservation for the trip was scheduled from May 6,2025- may 16,2025. Since I'm in the market of buying two Tesla vehicles this summer as a Doctor. Ryan the car salesman on the Turo-platform added extra charges for driving over 2200- Miles for the 10-day rental. Which I did not since the car spent 80 of time parked in the hospital garage from 8:00am-5:00pm Monday-Friday my work hours. I'm disputing the charges since I paid for the entire trip pre-paid $1125.00 off my credit card. Plus detailed ,washed, and returned the car with a charged battery of 80. Ryan is threading to have me banned from the site. So I will contact my attorney this weekend for this civil dispute. Resolution Sought If Turo can't be a mediator I will be demanding my refund of $1125.00 back through the charges I never agreed to.

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