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Turo Car Rental complaints

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667 Mission Street
San Francisco, CA 94105 | Get Directions

(866) 735-2901

http://turo.com/rentals/cars/c...

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Total Amount in Dispute:
$13,259.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

21 complaints against Turo Car Rental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
21	Unanswered

21 complaints against Turo Car Rental

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9/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $173.00 Amount Settled: $0.00

Customer Complaint

8/27/2025

Booked a car rental and once returned they let the host tack on $173 charge for "smoking". I do not and have never smoked in my life. I disputes the charge and turo is siding with them per their guidelines and didn't even give me a chance to dispute or show my proof. I also tried chatting with someone because I was pulled over for the car not being registered and they said there's nothing they can do. Like how do you pick and choose what guidelines to abide by? Unfair practices as I believe you should always get both sides of what's going on. He took pictures of the one area and I believe he put it there intentionally to charge an additional fee. Shame on the host and shame on Turo for not properly investigating. Resolution Sought I would like a refund for the reimbursement you're requesting. Also investigate your hosts!

9/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

8/21/2025

I was charged a $200 deposit without knowing that the company changed there terms and conditions. Resolution Sought Create a link with the terms and conditions update clear prior to my car booking.

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