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Tuscaloosa Chevrolet complaints

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6500 Interstate Parkway
Cottondale, AL 35453-4327 | Get Directions

(205) 409-3095

http://www.tuscaloosachevrolet...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tuscaloosa Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tuscaloosa Chevrolet

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8/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/4/2021

Good Morning my name is Akil Small, I brought my vehicle to Tuscaloosa Chevrolet to get some work done and at the same time I'm in the process of restoring my vehicle. I informed the service advisor prior to setting the appointment up and once my vehicle was checked in that the front end of my vehicle has just been repainted and have paint protection film apply to it and that could you please relay that information to the technician or relevant persons. When I came to pick up my vehicle I went to go check it out before I paid to make sure everything is good and that I'm satisfied with the work and upon inspecting the lower lip of the bumper the brand new paint and new film is scraped up and gouged. Immediately I informed and showed the service advisor and she starts to go on a rant stating. "that couldn't have had happened here", "there's no way we could have done that" and I informed her that I'm a mechanic myself and I understand things happen and mistakes occur and then she cut me off and made the comment (to me which I found very unprofessional especially under the circumstances and that I am clearly visibly irate about the situation) 'if I'm mechanic why didn't I just do the work myself" as to say that If i took that route all of this could have been avoided. Fed up with the unprofessionalism and disrespect I requested to speak to a manager. She stated none was present but one will be there on the following Monday. I still haven't heard anything from them directly Resolution Sought I'm not looking for anything free or no monetary gain just the damage on my vehicle corrected.

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