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Twilight Laptop Repair complaints

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1630 Duvall Ave NE
Renton , WA 98059 | Get Directions

(425) 647-9606

http://www.neartwilight.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Twilight Laptop Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Twilight Laptop Repair

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5/15/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

5/3/2024

Took my computer in for issues it was having 2 weeks ago. Have heard nothing from them since. I have texted them numerous times and gotten no reply. The only way to access the store is to text them and set up an appointment. I have done this, with no response. Resolution Sought I would like my laptop back, working if possible.

Company Response

5/15/2024

Per Customer: Unfortunately the owner, and sole employee of the company, had an emergency, his mother had a stroke and he had to go out of state to attend to her.I do not now think there was anything else he could have done. He did get in touch of me when he returned, got my laptop repaired and did not charge me. I will go back there if it is again needed

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