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Twin Star Home complaints

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1690 South Congress Avenue Suite 210
Del Ray Beach, FL 33445 | Get Directions

(866) 661-1218

http://www.twinstarhome.com

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Total Amount in Dispute:
$386.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Twin Star Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Twin Star Home

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1/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $385.60 Amount Settled: $0.00

Customer Complaint

12/29/2022

I purchased a classic flame electric fireplace tv stand from twin-star store in March 30, 2022 thermostat not working on unit. I created a repair ticket with tsicustomerservice.com on Dec 1 2022, I receive new thermostat and my fireplace still did not work at all. Ticket number 755616. I have called them 10 times and only 1 agents call me to ask for my info and said someone will call and they did not I emailed them 2 times. I was told each time that an agent was assigned to my ticket and I would be called within 24 to 48 hours every time I called and have not received any phone calls or fireplace in the mail, They repeat the same thing every time that I will be called but nothing at all, keep saying I am on expedited list still no one calls. I do not know what to do, they will not transfer me to management or supervisor please help me, I have no where to turn. Resolution Sought Give me a refund please.

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